Social media’s ability to spread your message or promote a campaign can be very powerful. Be prepared for your social media campaigns to succeed and plan for a greater response than you are used to.

While not every campaign may result in high traffic or far reach, the potential is there. Not being able to deliver on that success, could turn into a PR nightmare. Some of the problems you could face when delivering your strategy include

• You choose the wrong media channels
• You use the wrong people to deliver the message
• Your content sucks
• Your team dose not believe in the strategy
• Poor execution
• No one trusts you

Make sure you aren’t overselling to your potential customers through your messaging. Know what your limits are and your strengths. If you can’t deliver, don’t try to make your customers believe that you can.

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Now that you’ve got spokespeople, guidelines and an understanding of the landscape, you are ready to engage in social media. Social media is about contributing to the conversation, not just selling your product or service.

It is acceptable to tout company announcements and activities, but participation means going beyond promotions. Share third party resources with your followers, fans and social media network. Offer them interesting articles and opportunities that will help them better understand the industry and see the value you can provide.

If you have a blog, tweet links to interesting articles that may provide valuable information on emerging trends or other educational materials within it and drive people back to your content. The more valuable your content, the more your audience will grow.

Commit to your social media network. Be consistent with your updates, while you may not be able to post your own content on every occasion, regularly offer general thoughts and opinions on other content. Staying involved with your network is the only way to really leverage the platform. Anyone can create noise in social media, it is up to you to provide valuable insight.

Staying on top of trends in your industry and having the ability to deliver well thought out analysis positions you as a thought leader, builds your organization’s credibility and can positively influence your organization’s online reputation.

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The first step in putting together an effective social media strategy is to understand the dynamics of the landscape. With social media, it is more important than ever to listen to what is being said before participating. What are people saying, how is it being said and where are they saying it?

Using a comprehensive monitoring strategy, it will help you define your online corporate brand identity and help ensure you are engaging with these new platforms effectively.

Monitor the social media platforms for discussions on both your company and the competition to determine the value of the platform and the discussion as well as to help understand what is impacting your brand. Look for the platforms that your customers, prospects and the industry influencers are using. If you find your brand or industry discussions are focused on one or two platforms, you can concentrate your efforts.

Monitoring will not just help you understand which platforms are the most important for your brand, but also the style and tone of the discussions. All social media platforms are different. While some lend themselves to a more formal tone, such as Linkedin, others are about more informal conversation and thoughts, such as Twitter. Both may be equally valuable to your overall strategy but require different approaches.

By listening to the discussions on each you will understand how to best approach the different audiences. Some may be used as a way to promote company activities and others may be more useful in interacting with your customers, uncovering potential sales opportunities and learning more about your industry. Be careful not to use the forum as a means of selling your products and services, some groups may consider this to be a form of spamming.

• Part 1 – Overview
• Part 2 – Take Time to Listen, Don’t Just Jump In
• Part 3 – Identify Spokespeople, Don’t Dilute the Message
• Part 4 – Communicate the Strategy, Don’t Allow for Confusion
• Part 5 – Set Priorities and Goals, Don’t Try To Do It All
• Part 6 – Provide Consistent Content, Don’t Simply Dabble
• Part 7 – Find Quality Followers to Engage, Don’t Worry About Numbers
• Part 8 – Be Prepared for Success, Don’t Forget to Plan
• Part 9 – Evaluate Impact, Don’t Continue Blindly

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Unlike traditional media, social media puts you in direct communication with the public and different company representatives may be better for these audiences. While your traditional media spokesperson may be the CEO, your customers and prospects may be best served by a company representative who deals with more everyday tasks and not the overall company strategy.

As part of your PR strategy, you need to take the information you have gathered from monitoring social media and determine your ideal spokespeople. Identify a spokesperson to respond to corporate questions, customer feedback, support services, sales opportunities and other industry trends. Be sure you spend time training your spokespeople just as you would for traditional media so that they know and can communicate your company message effectively. Be sure to keep the channels of communication open to gauge feedback from your spokespeople. As the business climate changes, there may be opportunities to change your message so that it accurately reflects the needs and concerns of your customers.

Once you determine who will represent the company, come up with a plan to respond that fits the needs of your company. Depending on frequency of requests and availability of resources, you may decide to designate an initial responder who can identify the needs of the situation and route the inquiry to the appropriate person. While it is also an effective strategy to have each designated spokesperson respond individually, be careful, as too many voices in social media can be confusing to your audience and also dilute your message. Whichever strategy you choose, make sure the company message is very clear both externally and internally.

• Part 1 – Overview
• Part 2 – Take Time to Listen, Don’t Just Jump In
• Part 3 – Identify Spokespeople, Don’t Dilute the Message
• Part 4 – Communicate the Strategy, Don’t Allow for Confusion
• Part 5 – Set Priorities and Goals, Don’t Try To Do It All
• Part 6 – Provide Consistent Content, Don’t Simply Dabble
• Part 7 – Find Quality Followers to Engage, Don’t Worry About Numbers
• Part 8 – Be Prepared for Success, Don’t Forget to Plan
• Part 9 – Evaluate Impact, Don’t Continue Blindly

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It’s undeniable that the new world of social media can have a dramatic impact on your organisation. All it takes is a quick scan of today’s headlines to learn the effects of successful (and not so successful) social media campaigns. While it seems that social media presents an endless amount of opportunities to build awareness, it also presents risk, which means that creating an effective strategy isn’t just nice to have – it’s an absolute must.

Creating an effective social media strategy is as much about what to do as what not to do. Before you jump in, it is important to develop guidelines to not only help you understand the current landscape but to help shape it.

Most importantly, keep in mind that social media is about conversation and in many ways reflects the same basic tenants of traditional PR strategy and outreach.

From identifying spokespeople to researching targets and outlets to knowing when and when not to engage, this paper will help you learn how to build a successful social media strategy for your company that helps you enhance your PR campaigns by leveraging these powerful new channels.

Creating a social media strategy is really no different than building a traditional media strategy. However, unlike traditional media, social media presents far less barriers to reaching your ultimate consumer which may leave you vulnerable and more open to risk.

Be prepared to invest time and research into creating your social media plans to ensure its success. You need to know your audience, know your objectives, know your outlets and know your message.

Over the next few weeks, I will post each part of how to create an effective social media strategy from a whitepaper released by Vocus titled “The Do’s and Don’ts of Creating an Effective Social Media Strategy”.

Topics include…

• Part 1 – Overview
• Part 2 – Take Time to Listen, Don’t Just Jump In
• Part 3 – Identify Spokespeople, Don’t Dilute the Message
• Part 4 – Communicate the Strategy, Don’t Allow for Confusion
• Part 5 – Set Priorities and Goals, Don’t Try To Do It All
• Part 6 – Provide Consistent Content, Don’t Simply Dabble
• Part 7 – Find Quality Followers to Engage, Don’t Worry About Numbers
• Part 8 – Be Prepared for Success, Don’t Forget to Plan
• Part 9 – Evaluate Impact, Don’t Continue Blindly

By incorporating an effective social media plan into your overall strategy, you can leverage this new medium to take your campaigns further, gain valuable business intelligence and increase your overall PR results.

Remember, the most important “Do” in social media is “Do” get started so you “Don’t” get left out of the conversation.

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Relationships versus Contacts: Quality is the key

I’m a networking machine and I like to meet people, that’s just how I am built. I look for ways that I can help people and/or look for ways that we can help each other out. There are a variety of ways to do this, whether through learning and education, partnerships, or referrals. That said, I need to establish relationships with the people that I meet. Granted, I do meet a lot of people and I do have a contact list, but, I am not here to win a “popularity” contest, have a large amount of Twitter followers, or friends on Facebook. To me, that is not what this is all about, there is more to it than sheer numbers.

The real value is in the quality of the relationship and not the quantity of contacts.

Building up a lot of followers on Twitter or a huge friends list on Facebook is fine, do it if you have to, but realize that you are really just playing a popularity game and not creating opportunities or relationships, especially if your goal is solely in the numbers. I have added a ton of people in the past and then groomed/weeded people in/out of my friends list on Social Platforms and in life, but, the ones that I keep are great relationships and partnerships that have thrived.

The people that I have established relationships with have led to great career opportunities, partnerships, knowledge, and most importantly, long lasting friendships. This is not something that you will get by only going for the quantity of contacts and trying to win some sort of popularity contest or ego driven “grader” application.

Relationship & Perception Killers: Social Capital, Trading up & Burning Bridges

As I mentioned above, there is a group of people that are all about ego stroking and popularity contests, it is an inevitable fact of life. With that comes interesting attempts at leveraging “Social Capital” or “Trading up” without the care of burning a bridge. I’ve run into this many times in my career where I have either been used for access to the relationships I have created, to provide knowledge to the individual, or in a partnership to create opportunity.

I bring this up because I am starting to see more and more individuals like this sprouting up within the Internet Marketing, Social Media, and Technology communities. These people go to events, parties, and participate in Social Media sites for the sole purpose of using them for only personal gain, ego stroking, or popularity. The key takeaway is that the individual does not take value in the relationship built, thus trading up and burning a bridge.

People like this have no problem “trading up” for new contacts for friendships because they have not vested anything into the current ones they have. They saw a value that could be used or leveraged, took advantage of this, and now have no reason not to burn the bridge that they have created. I can’t and never will understand this form of deception and personally am appalled by it.

Also, as it related to being popular, there really doesn’t leave much time for actually achieving any goals and/or providing value within the industry you are in. Don’t get me wrong, I’m not saying don’t have fun and enjoy life, but there is a time and place for everything. At the end of the day, in my opinion, it is about what you do and the relationships you’ve created and not how popular you are.

This isn’t only related to partying and the offline social scene as well. Think of the time you spend on Twitter and Facebook. If you are spending enormous amounts of time on Social Platforms like these without actually thinking of or caring about the actual value within it, you are wasting away your days. Social Media is about the conversation, but that doesn’t mean to over do it, think of it like parties and events, if you are over doing it, when are you actually going to get anything done.

Lets put this to the test in the case of a startup. I was having this conversation with someone I respect in the technology industry and it came up. If the owner/founders of a startup are spending ridiculous amounts of time on partying, drinking, only building social capital, and/or rotting away the days on Facebook, it is going to be very hard for your startup to prove value or change the perception of your worth. Imagine the stakeholders and/or people that are funding your business, won’t they be questioning the decision making? Assume you have done a “friends and family round” of raising capital, how do you think that bridge is going to hold up if you haven’t treated it with respect or as a relationship that you care about.

Remember, it is one thing to have fun and enjoy life, but, it’s another to be attempting to win a popularity contest. When it comes down to it, using your time wisely, being efficient, and getting shit done is the most important thing in life, bottom line. (Remember, these are my opinions, you can agree and/or disagree as you wish.)

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It’s really great presentation and I think everyone should take ten minutes out of their day and spin through it.

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Social media can’t:

1. Substitute for marketing strategy
A Twitter campaign, or a Facebook page that announces your weekly specials is not a marketing strategy.

2. Succeed without top management buy-in
Social media requires a way of thinking that includes willingness to listen to customers, make changes based on feedback, and trust employees to talk to customers.

The culture of fear (of job loss, of losing message control, of change) is ingrained in corporate cultures. Top management has to want to change.

3.Been viewed as a short-term project
Social media is not a one-shot deal. It’s a long-term commitment to openness, experimentation, and change that requires time to bear fruit.

4.Produce meaningful, measurable results quickly
One of the complaints about social media is that it can’t be measured. But in fact there are many things that can be measured: including engagement, sentiment, and whether increased traffic leads to sales.

Those results can’t be produced or measured in the short term. Like PR, social media marketing often produces its best results in the second and third year.

5.Been done in-house by the vast majority of companies
A successful social media campaign integrates social media into the many elements of marketing, including advertising, digital, and PR. Opinion and theory are no match for experience, and the best social media marketers now have more than 10 years of experience incorporating interactivity, blogs, forums, user-generated content, and contests into online marketing.

You need strategy, contacts, tools, and experience–a combination not generally found in in-house teams, who often reinvent the wheel or use the wrong tools.

6.Provide a quick fix to the bottom line or a tarnished reputation
Social media can sometimes provide quick results for a company that’s already a star. When a well-loved company like Zappos, or Google employs social media, its loyal fans and followers pay attention.

However, there’s a lot of desperation in a lot of corporate suites these days, and many companies seem been convinced that a social media campaign can provide a quick fix to sagging sales or reputation issues. Sorry, nuh, uh.

7.Been done without a realistic budget
Building a site that incorporates interactivity, allows user-generated content, and perhaps also includes e-commerce doesn’t come cheap from anyone who knows what they are doing.

Even taking free software like WordPress and making it function as an effective interactive site, incorporating e-commerce, creating style sheets that integrate with the company’s branding, takes more than time. That takes skill, experience, and money.

8.Guarantee sales or influence
Unless your effort can pass the “who cares” test – and most simply can’t – your social media efforts will fall flat.

And unless you know how to drive traffic to your contest, video, blog, event, etc. you’ll have little more than an expensive field of dreams.

9.Been done by “kids” who “understand social innately”
You can climb Mt Kilaminjaro without a sherpa guide, but why would you? Experience and perspective can make the trip easier, or even save your life.

Companies trying to run social media without experienced consultants waste time, money, and reputation on their efforts. And then, sadly, many decide that this new-fangled approach doesn’t work.

10.Replace PR
No matter how great your website, video contest, blog, Twitter strategy, etc. you still need publicity. Or you may end up with a tree falling in the forest, and nobody hearing it.

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